Question 1

What about Internet access in the holiday house?

Accepted Answer

At large holiday properties where broadband is shown as available, we are unable to guarantee absolutely that it will be available during your stay. If this facility is important to you, please discuss details of the service provider with us in advance and ask them to do their best to ensure availability. Please note there may be an additional charge for internet access. Please do not expect owners to provide IT support during your stay.

Question 2

Will there be a phone in the self catering holiday cottage?

Accepted Answer

Not all large self catering properties have phones. We indicate in the holiday home property description whether they are available and if they are for outgoing or incoming calls only. Calls you make will be payable. If this is important to you, please ask for further details. Mobile coverage is very variable. Click here to check for mobile coverage at your holiday destination

Question 3

When are swimming pools open?

Accepted Answer

Every effort is made to have outdoor heated pools available for your use between the second week in May and the second week in October (subject to cleaning and emergency maintenance) unless we say otherwise in the large holiday property description. In particularly bad weather conditions we cannot guarantee the temperature of the pool.

Question 4

What time must I vacate the self catering holiday property?

Accepted Answer

We ask all holidaymakers to vacate the property they are staying in by 10am on the last day. There is unlikely to be any flexibility on this time due to cleaning arrangements.

Question 5

What do I do with rubbish at the large holiday cottage?

Accepted Answer

The property welcome folder will include information on the use of refuse bins and refuse collection days. Please note that glass and bottles are not collected and must be taken to the nearest Bottle Bank – the location of which will be found in the welcome folder or taken home with you. The clearance of unsorted or excessive rubbish will be charged at cost from your bond.

Question 6

Am I expected to clean the property before leaving?

Accepted Answer

We ask all our holidaymakers to leave the property clean and tidy. A thorough clean is done in-between lets by owners / cleaners, but please make sure that: household rubbish bins are emptied and deposited in the appropriate outside bins, if fires have been used and embers are cool enough, please clean out fires, owners are very appreciative of holidaymakers who strip used beds for hygiene reasons.

Question 7

What time am I able to occupy the holiday home?

Accepted Answer

From 4 p.m. onwards. Please do not arrive earlier as this will interfere with the cleaning and maintenance tasks that need to be performed prior to your stay. If you do have a need to arrive earlier, please discuss it with us well beforehand so that we can find out from the owner if we can accommodate any flexibility.

Question 8

What provisions are provided?

Accepted Answer

Even though this is a self-catering holiday home, some basic consumable items are likely to be present when you arrive. If you wish to avoid duplication or ensure that particular allergies will not be triggered, check with the owner/caretaker what will and will not be there (contact details provided with your final booking confirmation) and they will be able to confirm whether they can accommodate the needs of your group. Likely to be present are: Tea, Coffee Sugar for a welcome drink, A few dishwasher tablets, Some washing up liquid, Basic cleaning materials, Loo roll. There may also be other non-perishable items like a few herbs and spices. You will need to bring everything else that you need or expect to use over the course of your stay or perhaps purchase them from local shops near your holiday cottage.

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